Status & Incidents

The issue has been resolved.

The issue has been identified and a fix is being implemented.

Several users are currently experiencing difficulties logging into the application. Our team is actively investigating the issue and is working on a solution that will be implemented shortly. We appreciate your patience during this time.

The issue has been resolved.

The issue has been identified and a fix is being implemented.

We are currently experiencing issues with our email notification system, resulting in users not receiving any notification emails. Our team is actively working to resolve this issue as soon as possible. In the meantime, please log into the app to check for updates, and we appreciate your patience.

The issue has been resolved.

The issue has been identified and a fix is being implemented.

We are currently experiencing issues with the functionality for placing new direct orders. Our team is actively working to resolve this matter as soon as possible to restore normal operations. We appreciate your patience during this time.

The issue has been resolved.

The issue has been identified and a fix is being implemented.

Some account users are experiencing difficulties accessing their accounts due to a data issue. Our team is currently working to restore access as quickly as possible. We appreciate your patience during this time.

The issue has been resolved.

The issue has been identified and a fix is being implemented.

Currently, Tissue Vault is experiencing downtime due to a potential outage with our Microsoft Azure cloud server provider. We will keep you updated as more information becomes available.

The issue has been resolved.

The issue has been identified and a fix is being implemented.

We are currently addressing search issues reported by viewer users. This problem does not affect other users, and we appreciate your patience while we work on a fix.

The issue has been resolved.

The issue has been identified and a fix is being implemented.

We are currently facing issues with the Reporting functionality specifically for the Viewer user group. Other user groups remain unaffected. Our team is actively working on a solution and we appreciate your patience during this temporary inconvenience.

The issue has been resolved.

The issue has been identified and a fix is being implemented.

A small number of users are experiencing difficulties accessing Tissue Vault due to potential firewall issues in their home and office Wi-Fi networks. If you are encountering this problem, please try using an alternative network such as a mobile hotspot. We are actively working to identify the issue and implement a fix.

The issue has been resolved.

The issue has been identified and a fix is being implemented.

A small number of users are experiencing difficulties accessing the tissue vault on specific networks, such as office Wi-Fi. This issue has been confirmed not to affect the majority of users.

The issue has been resolved.

The issue has been identified and a fix is being implemented.

We are experiencing intermittent crashes with the Tissue Vault application. These crashes occur momentarily and may impact user experience. Our team is investigating the root cause of this issue to implement a solution.