Status & Incidents

A comprehensive list of all technical incidents relating to Tissue Vault web app.
Tissue Vault is fully operational
Some Features May Be Affected
Tissue Vault is currenty down
April 9, 2025
February 3, 2025
Consignment Order Form is failing for certain accounts
Resolved
February 3, 2025 15:59
EST
The issue has been resolved.
Identified
February 3, 2025 8:45
EST
The issue has been identified and a fix is being implemented.
Investigating
April 9, 2025 23:33
February 3, 2025
EST
We are currently investigating an issue where consignment orders fail for certain secondary (child) accounts. If you encounter this problem and need to place a consignment order, please contact advanced solutions via email.
April 9, 2025
February 14, 2025
Distributor Users Cannot Access Account List
Resolved
February 17, 2025 13:28
EST
The issue has been resolved.
Identified
February 14, 2025 10:32
EST
The issue has been identified and a fix is being implemented.
Investigating
April 9, 2025 23:33
February 14, 2025
EST
Certain distributor users are currently unable to access the accounts listed on the distributor details page. This limitation is impacting distributor managers' ability to assign, reassign, or unassign users effectively. Our team is actively working to resolve this issue as quickly as possible.
April 9, 2025
February 26, 2025
Data Migration Affects Sales Totals Accuracy
Resolved
April 6, 2025 23:53
EST
The issue has been resolved.
Identified
February 26, 2025 23:34
EST
The issue has been identified and a fix is being implemented.
Investigating
April 9, 2025 23:33
February 26, 2025
EST
Some of the sales totals might not be accurate as we are currently migrating all our sales data into Tissue Vault.
April 9, 2025
January 29, 2025
Accounts not loading for some users
Resolved
January 29, 2025 15:08
EST
The issue has been resolved.
Identified
January 29, 2025 12:20
EST
The issue has been identified and a fix is being implemented.
Investigating
April 9, 2025 23:33
January 29, 2025
EST
Some users are facing issues with loading their accounts on the account page. This seems to only affect the accounts page, and users are still able to place orders and submit IVRs for their accounts.